Privacy Policy

1. General information on data protection

RIESER GmbH takes the protection of personal data very seriously. Therefore, when collecting, using and processing personal data, we comply with the legal provisions of the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2021).

The responsible body for data processing on this website/web shop is:

Süd-Ost-Gasse 7

7210 Mattersburg, Österreich

Phone: +43-2626-67808-0

The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

We would like to point out that there may be security gaps or technical problems during data collection, data processing and data transmission via the Internet (e.g. when communicating by e-mail) and generally all means of communication. Despite the use of technical and organizational security measures to protect your data against manipulation, loss, destruction and especially access by unauthorized third parties, it is not possible to protect them with absolute security.

Below you will find details and explanations about the scope and purpose of our data processing and your rights in this regard.


1.1. Personal Data

Personal data is any information relating to an identified or identifiable natural person. These include, for example, your name, your address, your telephone number, your email address, your gender, ....


1.2. Collection and processing of personal data

On the one hand, your data is collected when you communicate it to us (e.g. inquiry, contact form). Other data is collected automatically or with your consent by our employees and/or IT systems.

When you visit our website / web shop, data (e.g. IP address, web browser, start and end of the session) is automatically collected. This is necessary to ensure the technical operation of the website/web shop. In addition, it is necessary to store certain data (cookies and similar technologies) on your end device so that we can provide the functions you have requested.

Apart from technically required cookies (absolutely required cookies), which may also be used on our websites without your consent (in accordance with § 96 TKG) and due to our legitimate interest (provision of a functioning online offer in accordance with Art. 6 para. 1f GDPR) you can agree or reject the use of performance cookies and cookies for marketing purposes when entering the website/webshop.

Additionally you can set your browser so that you are informed about the setting of cookies and so only allow cookies in individual cases. You can exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

Personal data will only be processed by us if this is necessary within the scope of our sales activities and/or for the provision of services and/or if you have voluntarily provided it to us. This applies in particular if you register on our website and/or create a customer account and/or place an order with us or contact us by email, by telephone,… as well as in the context of order and order processing (including payment processing and credit assessment ).

Furthermore, the collection and processing of personal data takes place in areas in which there is a legal obligation for our company in accordance with Art. 6 para. 1 litc (storage of data to comply with statutory retention requirements according to the BAO or in compliance with corporate and tax regulations required by the applicable law) or a legitimate interest according to Art. 6 para. 1 lit f GDPR (e.g. website optimization, analysis of user behavior, etc.) exists.


1.3. Sharing of Data

Personal data will only be passed on to third parties if this is necessary for the purpose of contract processing, to provide customers with information, to fulfill legal obligations (e.g. § 18, section 4 ECG) or if you have consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

This website/webshop is hosted by an external service provider (hoster). The data collected in this way is stored on the hoster's servers. Our hoster will only process the data to the extent which is necessary to fulfill performance or legal obligations.

We integrate payment services from third party companies on our website. If you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective contract and data protection provisions of the respective provider apply to these transactions. The payment service providers are used on the basis of Article 6 (1) (b) GDPR (contract processing) and in the interest of a payment process that is as smooth, convenient and secure as possible (Article 6 (1) (f) GDPR). Where your consent is requested for certain actions, Article 6 (1) (a) GDPR is the legal basis for all data processing. You can revoke your at any time for future transactions.

1.4. Duration of storage of personal data

Unless otherwise explicitly regulated in this data protection declaration or prescribed by statutory, tax or mandatory applicable regulations, we store the data for a period of three years after your last contact with us, unless you earlier revoke your consent and/or make a legitimate deletion request apply without legal reasons or mandatory applicable provisions making further storage necessary or permissible for us.

1.5. Your Rights

Many data processing operations are only possible with express consent. According to the provisions of the GDPR, you have the right of information, the right of rectification, the right to restrict data processing, the right to be forgotten, the right of portability and the right to object certain types of data processing (e.g. direct marketing).

You also have the right to object at any time if your particular situation gives rise to reasons for doing so.

Please address your request with proof of your identity either by e-mail to or by post to the responsible office for data processing indicated at the beginning of this data protection declaration.

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation.

1.6. Changes to the Privacy Policy

We reserve the right to make changes or additions to the information content at any time and without prior notice. If parts or individual formulations of this text do not, no longer or not completely correspond to the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity.

(Version: February 2022)